Your Questions, Answered
How do I reschedule my appointment?
When you purchase a service from our website, you will receive a digital confirmation receipt to the e-mail you provided to us during checkout. In this confirmation e-mail, you will see a button that reads "change/cancel appointment." Click this button, and you will be lead through a series of easy-to-follow steps to reschedule your appointment.
Is there a grace period that I need to adhere to when scheduling my appointment?/When am I considered "late" for my appointment?
If you have not called your reader within 15-minutes, you have missed your appointment and will need to reschedule it for a future date.
I missed my appointment!/I called outside of the 15-minute grace period. What should I do?
Call or text the reader you scheduled your appointment with, and they will give you a coupon code to reschedule your reading, free-of-charge.
I am unavailable during the normal hours of operation. How can I schedule an appointment?
Call or text the reader of your choice, and we will find a mutually convenient time to read for you. If you call and no one answers, leave a message, and you will receive a phone call within 48 hours. You can also e-mail firstname.lastname@example.org to schedule an appointment outside of the normal hours available.
When will I receive a phone call?
You will not receive a phone call. You will call the reader of your choice at your scheduled appointment time.
I called the phone number of my reader at my appointment time, but no one answered the phone. What should I do?
When this happens, your call will be returned within 15-minutes.
I live outside of/cannot make a phone call to the United States. How can I book a reading? Is there any way I can get my reading through Skype/Facebook Messenger?
Yes, you can receive a reading on Skype or Facebook Messenger. Send an email to email@example.com.